The Process

Our proprietary contractor ordering system (COS) evaluates a variety of factors (turnaround times, responsiveness, how many incomplete orders they currently have, etc.) before displaying a list of potential contractors to our ordering specialist. Through this evaluative approach, we are able to choose the contractor that gives us the best chance to get the report completed within the service level commitment. Contractors must accept our order and with it the expected level of service.

Every order is followed up until the report is complete and sent to the client. It is through the relationships we have with our contractors, who know what our clients expect because the expectation is clearly communicated to them up front, that allow us to maintain such high service standards.